17 gündür dsl ve internet ışığı yanmıyor tanımsal sorun

Talepler ve Sorunlar Teknik Destek
1

Merhaba ayın 1 inde altyapım desteklediği için hız artırımı istemiştim hemen artırdılar ama dsl ışığı söndü bende oyuzden yeniden modem kurulumu yaptım ama yapmamam gerekiyormus dsl ışığı ve internet gelmedi bende arıza kaydı açtım o günden beri böyle hiç bir ilerleme yok en son zar la zorla sorunun nedenini söylediklerinde tanımsal sorun olduğunu söylediler bu sorun ney tahmini nezaman düzelir nolur bilen biri yardım etsin üniversite öğrencisiym 2 haftadır online derslere giremiyorum. İlk başta dsl ışığı hiç yanmıyordu şimdi arada nadiren bi kaç kere yanıp sönüyor loglara baktımda started ta kaldını görüyorum. Modem TD-W9970V3. (Rootlu)

abone no: 1937523
Destek kaydı no: 46933240

Gelen cevap:

pro
pro818×227 9.45 KB

Modem loglarım:

1970-01-01 03:00:48 [5] System: Enable firewall
1970-01-01 03:01:28 [5] DHCPD: Recv DISCOVER from CC:61:E5:4F:19:CC
1970-01-01 03:01:28 [5] DHCPD: Send OFFER with ip 192.168.1.100
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2

Modeminizi ankastre ye bağlayıp internetinizin durumunu bizimle paylaşma şansınız var mı?

3

Malesef ankastreye kadar bagliyamam yalnız kablolarda sorun oldunu sanmiyorum hat degerlerim cok iyiydi zaten onceden eletrikciyede baktırmistik ve kablolara herhangi bir fiziksel müdahale olmadı.

4

Birde tanimsal problem gorulmektedir derken tanimlanan hiz tarzinda bir sorun degil mi

5

Hiç bir fikrim yok fakat Moderatörler veya @EFG bu konuda detaylı bilgi vereceklerdir.

1 Beğeni
6

@EFG bey bu sorun hakkinda herhangi bir bilgiye sahip misiniz ?

7

Yaptığınız işlem sonucu bir durum olabilir, arka planı incelenmesinde şüpheniz olmasın.

Abone numaranızı alabilir miyim özelden?

1 Beğeni
8

Numarayi mesaj olarak attım.

9

Kaydımızı takip edelim, gerekli birimler ilgilenecektir. Paket geçişlerinde resetleme yapmamanız yerinde olur özellikle modeme IP tanımlanmadan yani DSL ve internet ışığı yanmadan resetleme yapmamanız daha iyi olur. Bir kaç kişi daha görmüştüm, paket geçişi esnasında resetleme olayını ve bu tarz sorunlar oluşmuştu.

10

tahmini nekadar sürede düzelir bir bilginiz var mı

11

Net bir şey diyemem, Temsilciniz size geri dönüş sağlayacaktır…

1 Beğeni
12

1 ayi bulur mu çünkü online derslerim var.

1 Beğeni
13

Başka modem denedin mi acaba.

14

Elimde baska modem yok bitane var o da adsl hat vdsl olmaz yani

15

Sorun modem de olsa demezler miydi sorun sizden kaynakli diye bence sinyal cikisi veremiyolar ondan yoksa bana derlerdi sorun kullanici kaynakli diye

1 Beğeni
16

Anladım. Yeniden tanımla yapmaları lazım. Dsl sinyali kesip. Sıfırdan sinyal verecekler.

Online yerden bağlantı yenile yaptın mı hiç

1 Beğeni
17

arada bir yapıyorum ama herhangi bir değişim olmuyor